FAQ

Please check the email address you used when placing an order to find your order confirmation and tracking information. Once shipped, you will receive your tracking information to that email.

[NOTICE]: Don't be worried about the Coronavirus as we are still shipping orders and orders are being delivered at this time.

All Orders are being sent out.

Due to the current situation and high demand, please allow 2-5 business days for your order to be processed and shipped.

Once shipped, you will receive your tracking number and link to your email or phone number provided. Please understand that our workers and staff are working very hard at this time to process and ship all orders due to the increase in volume.

Every once in a while, unexpected order volume can result in longer shipping queue for our fulfillment centers. Please know we are working hard to get your awesome products sent to you as soon as possible.

We truly appreciate your communication and patience during this time as we look forward to you receiving your order.

SHIPPING TIMES

Shipping time varies by location. These are our estimates as of now during COVID-19 shipping partners:

*Location Estimated Shipping Time*

United States
8-14 Business days
United Kingdom, Canada
10-20 Business days
Australia, New Zealand
10-20 Business days
Rest Of The World
14-30 Business days

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays.

*We are not responsible for import fees.

To track your order please follow one of the links below with your tracking number:

http://parcelsapp.com/en

or
DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE 3-6 WEEKS TO ARRIVE. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON'T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING. 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 2-5 business days to have your order processed and shipped. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive an email confirmation with your tracking number. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Please allow up to 2-5 days for your order to processed, and an additional 2 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 1-3 weeks. For International orders, please allow up to 2-5 weeks. Due to customs holds, please keep in mind orders can sometimes take up to 8 weeks for delivery. 

Q: Do you ship Internationally?

A: Yes! We ship free worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Bae + Friend provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: How can I get in contact with you?

A: We handle customer service through email. Just send us an email at info@baeandfriend.com with any questions or concern that you have.