Contact

***PLEASE READ BELOW BEFORE CONTACTING OUR SUPPORT TEAM***

YOUR ISSUE CAN MORE THAN LIKELY BE SOLVED BY READING OUR FAQ AND THE INFORMATION BELOW.

Please check the email address you used when placing an order to find your order confirmation and tracking information. Once shipped, you will receive your tracking information to that email.

[NOTICE]: Don't be worried about the Coronavirus as we are still shipping orders and orders are being delivered.

All Orders are being sent out.

Once shipped, you will receive your tracking number and link. Due to the current situation and high demand, please allow 2-5 business days for your order to be shipped.

Have a question or need information about your order?

Please email our support team with your name and/or order number and we will get back to you in 1-2 business days. We look forward to resolving and answering any questions you might have. 

Have a question we can solve quickly? Please view our FAQ.

SHIPPING TIMES

Shipping time varies by location. These are our estimates as of now:

*Location Estimated Shipping Time*

United States
8-14 Business days
United Kingdom, Canada
10-20 Business days
Australia, New Zealand
10-20 Business days
Rest Of The World
14-30 Business days

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays.

*We are not responsible for import fees.

To track your order please follow one of the links below with your tracking number:

http://parcelsapp.com/en

or

https://www.17track.net/en

DUE TO THE HIGH VOLUME, OUR SUPPORT TEAM IS VERY BUSY AND RESPONDING AS QUICKLY AS POSSIBLE. PLEAS TAKE INTO CONSIDERATION THAT YOUR ISSUE CAN MORE THAN LIKELY BE SOLVED BY READING OUR FAQ AND THE INFORMATION ABOVE.

DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE 3-6 WEEKS TO ARRIVE. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON'T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING. 

Email: info@baeandfriend.com

PO Box 34
Walnut Creek, CA
94595